FAQ
Answers for You
WHAT IS YOUR CANCELLATION POLICY?
Cancellation of bookings, both for private hire or instruction, due to weather-related reasons must be agreed with a member of the Clifton Aviation staff in advance of the booking commencement time. For Students, it is the responsibility of the student to call Clifton Aviation on the morning of their flight to ascertain whether or not the flight or lesson can go ahead. This decision is at the discretion of the Instructor.
HOW CAN I APPLY FOR FINANCIAL AID?
Clifton Aviation does not offer financial aid, however, we are able to provide you assistance in looking for the aid you may need. We have a list of companies that we feel are well suited to helping out the needs of students. More information about this can be obtained by speaking to a member of staff.
DOES CLIFTON AVIATION PROVIDE ACCOMMODATION TO STUDENTS?
The prices of our courses do not include accommodation. We can suggest several local accommodation providers to you and give you their details. Any student wishing to make their own arrangements for accommodation may do so. All accommodation costs must be made directly to the service provider.
MY FLIGHT WAS CANCELED DUE TO WEATHER, AM I ENTITLED TO A REFUND?
Clifton Aviation has a set policy on cancelations and amendments to bookings. These are available to read in our terms and conditions which can be found by clicking here. Alternatively, we will be able to assist you in any enquires regarding these matters by contacting us either through email or by ringing us.
I HAVE BOUGHT A TRIAL FLIGHT BUT I HAVE NOT RECEIVED A CONFIRMATION EMAIL?
If you have purchased anything through our website's store but you have not received an email, please first check your spam and junk mailboxes. If the confirmation email is not there then please contact us through the "Contact Us" section on the home page of the website. You should try to include as much information as possible in regards to your booking, i.e. Name and date of purchase.
WHERE IS CLIFTON AVIATION LOCATED?
Clifton aviation is located at Gloucestershire Airport in hanger SE40, you can find our address and an interactive Google maps location on our "find us" page. If you require any additional instructions or directions to us, then please do not hesitate to contact us directly.